MIS Support Services
With decades of experience, our expert team provides proactive support, training, and consultancy, empowering schools to unlock the full potential of their MIS while staying ahead of challenges.
Why Choose SBS for MIS?
We’re here to ensure your school’s MIS operates smoothly, efficiently, and securely.
Here’s what sets our MIS Support apart:
Dedicated Support Desk
Unlimited Remote Helpdesk Support: Our friendly and dedicated UK-based team is always ready to resolve issues swiftly and efficiently, ensuring minimal disruption.
Expert Consultancy & Training
Bespoke Consultancy: Whether you're adopting a new MIS or enhancing your current system, our experts offer customised guidance to meet your school or Trust's unique needs.
Seamless MIS Transitions
Thinking of switching MIS platforms? We ensure a smooth transition with expert pre-migration consultancy, strategic planning, and comprehensive post-migration support and training.
Expert MIS Services Tailored for You
From training courses and MIS briefings to data analysis tools and one-on-one consultancy with SLT members, SBS offers expert guidance backed by real-world experience.
With former Data Managers, School Business Managers, and Local Authority specialists on our team, we bring both in-depth MIS expertise and hands-on education sector experience — delivering tailored, practical support for your school.
SIMS Support
Our accredited SIMS service assists schools and trusts with the daily management of SIMS and enhances its implementation across the school.
Arbor and Scholar Pack Support
School Business Services accredited Arbor support team helps schools and trusts in the day-to-day use of Arbor and the development of its use throughout the school.
Bromcom Support
School Business Services aims to ensure that schools and trusts make effective use of Bromcom for administration, statutory requirements, information and as a management tool for Senior Leadership.
MIS Data Analysis
We offer data-driven support across various areas where critical information originates from the MIS, ensuring schools can make informed decisions that positively impact student success.
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Make sure your MIS is the best fit.
Helping you to ensure your MIS is meeting the needs of your school or trust.
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MIS Consultancy
SBS Professional Services consultancy sessions are tailored to meet the unique needs of each customer and can include:
- Assessment system setup & reporting
- Behaviour & achievement tracking
- Personnel system configuration, including pay scales
- MIS End-of-Year preparation & census completion
- Post-migration assistance & project planning to help you maximise your new MIS
- Comprehensive project management support across all MIS-related areas
“The experience we have had with SBS, and the positive working relationships that we have developed, have left us feeling very optimistic about the decision to switch; we know that there is effective support there for us from SBS, as we develop our use of SIMS across the school, and as a School Business Manager who has made the sizeable investment in the programme, this is reassuring!”
Claire Crawford | Swiss Cottage School
MIS Training
SBS Professional Services offers expert-led MIS training through both in-person sessions and live webinars.
Training courses for Arbor, Bromcom, and SIMS are scheduled at the start of each academic year, with additional sessions added each term.
Our training is delivered through a variety of formats, including:
- Live webinars for interactive learning
- User groups & briefings to keep you informed
- 1:1 training sessions tailored to individual needs
- Training Centre Open Surgeries—our MIS Drop-in Days for on-demand support
With flexible training options, we ensure schools and education professionals receive the guidance and expertise they need, when they need it.
Related MIS Resources
Our MIS support extends to a wide range of essential MIS functions, tailored to your specific requirements. Take a look at our related MIS resources.
Behaviour Reports in School MIS for Safeguarding and SEND Support
Attendance and behaviour reports within a School Management Information System (MIS) play a crucial role in safeguarding and supporting students with SEND.
Ready to get started?
SBS can take care of your day-to-day MIS operations as well as manage
your school budget using SBS Financial Planner.
Schedule a call a take charge of your MIS needs.
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Frequently asked questions
Our MIS support service provides expert guidance on using and managing your school’s MIS system, including technical troubleshooting, data management, reporting, system upgrades, and day-to-day queries.
We offer both remote and onsite assistance, ensuring your staff always have the support they need.
We support a wide range of MIS platforms, including SIMS, Arbor, Bromcom, ScholarPack, and more. If you're unsure whether we cover your system, get in touch, and we’ll be happy to help.
Yes! We offer tailored MIS training sessions for new starters to ensure they quickly gain confidence in using your school’s systems. Training can be delivered online or onsite, covering essential tasks like attendance, reporting, and data management.
You can log a support request via phone, email, or our online support portal. Our team is on hand to assist with any queries, from minor issues to complex troubleshooting.
Yes, we provide urgent MIS support for critical issues affecting your school’s system, ensuring minimal disruption to your operations.
Absolutely! We assist with generating accurate reports, analysing student data, and ensuring compliance with reporting requirements such as census submissions.
Our pricing varies depending on your school’s needs, the level of support required, and the size of your school or MAT. Contact us for a tailored quote that fits your budget.
We offer training for Arbor, Bromcom, and SIMS. If you have a Service Level Agreement (SLA) with us, your training sessions are either discounted or included in your package. If you do not have an SLA, you are still welcome to attend our training sessions.
Fully accredited to support the following leading systems:
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